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Wait Step : General Settings

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Click on the title 'General Settings' to define the General Settings for this Step.


Step Name : Enter the Step Name. This entry is shown to the Users on the Ticket Overview and is available in only 1 language.
Type : Select 'Wait Step'
Escalate : This is defined in business days (weekends are excluded). When the deadline is exceeded, SSP 7 will send an escalation email.
Auto-close after : This is defined in business days (weekends are excluded), SSP 7 will automatically close the request regardless of whether the dependant action was accomplished or not.
Messages function: Select how messages typed on the process detail page should be processed. The Normal option is default and will add the messages to the currently active step. When set to hidden, no message box is available. When set to an external adapter, it is possible to define an external update and an additional section is added to the Wait step. For more information see the explanation of that section below.
Responsible group: When a Group is select, the members of this group can follow a ticket at any step (with read rights). A view can also be set up to list tickets where the group is set as "responsible group". For instructions on how to configure a view with "responsible group" see the section on View type: Tickets
Visible For : Select the Roles that are allowed to see this step on the Overview Page. Select 'All' to select all roles, or define individual roles.
Admin documentation : this text area allows the administrator to enter any text, that explains how the process works. This information is never shown to the end user. If anything is entered, an icon is added to the step in the first tab. On mouse-over, the test is displayed.

Use the save button to save the changes, or use the cancel button to discard any changes.