Following the creation and authorization of Categories they must be activated to be available in the Self Service Portal. Categories that are no longer required can be deactivated following a similar procedure. Activation of new categories will subsequently make accessible the contents added to the Category. Deactivation of a Category will remove user access to all contents of the Category.
Activating a Category
|1.||Select the Categories section of the Admin panel.|
|2.||Find the Category to be activated from the Category list and click on the Edit button in the Action column.|
|3.||Activate the Category for New Requests: Find the option Live on application and check the checkbox. This will make the Category available in the Self Service Portal list of Categories according to the order it is placed in the Category list.|
|4.||Add the Category as a shortcut on the Dashboard: Find the option Shortcut on Dashboard and check the checkbox. The Category will now be added to the Access Service panel of the Dashboard.|
|5.||Click Update to save the settings. The changes will take effect immediately.|