Categories can be added to the Self Service Portal as needed through the Admin panel of the Self Service Portal. The following procedure details the addition of a new Category.
Creating a new Category
|1.||Select the Categories section of the Admin panel.|
|2.||Click on the button. This will open to the General Settings Tab of a new category.|
|3.||Enter a Title for the new Category. If multiple languages are installed, enter the translated Title for each language.|
|4.||Live on application: when ticked, the Category will be shown on the dashboard. This will make the Category available in the Self Service Portal list of Categories according to the order it is placed in the Category list.|
|5.||Shortcut on Dashboard: when ticked, the Category will be added to the Access Service panel of the Dashboard.|
|6.||Collapsed on New Requests: when ticked, the Category will be shown on New Requests page.|
|7.||Select a new icon for the category. Before selecting an icon, you must click Update to save the new Category. |
Upload the selected Icon. To upload a new icon use the button and navigate to the location of the new icon.
Please ensure the new Icon has these measures: width: 58 - Height: 49.
When the file is selected from the popup window, the full path will appear in the text box.
Click on the button to upload and activate the Icon.
: Simply Browsing for the file will not succeed, it is required to click the UPLOAD button to transfer the file to the server and to be used on the Dashboard. Due to caching, it is possible that the new icon is not shown immediately.
|8.||Click Update to save the settings.|