Click on the title 'Decision Step' to define the alternate Paths.
Evaluate at start : when checked it will evaluate the paths at ticket start and false paths will not be copied into the ticket, so they can never become active. When you are 100% sure that the value can not be changed during the runtime of a ticket, we advise to check this box. It will result in a decrease of database size, as SSP does not need to copy over all possible steps in the blueprint.
There are 3 possible types of Decision Steps, changing between them will clear al the detailed settings for the previously selected Decision Step.
|•||Normal: Based on previously entered fields in a related form or from within the process, paths can be defined.|
|•||Approval Step: Used specifically for an Approval Step. A path can be created for approved or declined approval results.|
|•||Multiplier Step : This Decision Type needs to follow a Repeater step, containing a Decision. This point defines what happens after a Repeated approval, in various possible scenarios.|
|•||Connector Step : The Decision Point looks at the outcome of a Connector step (for example to BMC)|
Changing the Decision Type will result in a total loss of entered Paths for this Decision step!