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Delegate can't be found

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Person is not able to find the delegate of their wishes while searching in the My Profile screen.

Cause

As a "safety setting", only users with an account can be selected as a delegate. That avoids a potential problem that people without an account can be selected as a delegate and process steps will be "hanging". Once users have successfully logged in, the user becomes available in the list with delegates.

Solution

Only people with an account can be selected as an delegate. To create an account for a person, please go to admin and enter login information with the person record. Another option is to ask the foreseen delegate to login once. The account is automatically created (when set so in General Settings)