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Fields to map

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The list below shows the fields that are available for mapping in the SD Adapter. For the different type of fields, please keep the following rules in mind:

Field Type

Mapping rules

Date

Use Form Fields of the type Date or Date & Time. Offsets are not supported.

Reference Fields

In reference fields you can use the value or the database OID. If you want to link a Configuration Item to a Service Call, you can use the OID or the CI Searchcode. Same applies to other reference tables and codes. Use DataStore (SD45) fields to map the OID.

Text

Use Free Text or Text, Number, List or Date fields. Make sure that the text written to ServiceDesk doesn't exceed the maximum length. If that happens, the value is not written and this may block the creation of the entity in ServiceDesk

Number

Use free text or Number Form Fields.

Boolean

Use the Radio Button (Yes/No) field or free text (1 = true, 0 = false)

 

Service Call

ActualFinish

ActualStart

Caller

CallerOrganization

ConfigurationItem

Deadline

Description

EarlyFinish

EarlyStart

Folder

FrequentlyAskedQuestion

FrequentlyAskedQuestionsGroup

Impact

Information

LateFinish

LateStart

Medium

PlanFinish

PlanStart

Priority

RegistrationDate

Requestor

Service

ServicecallAttachments

ServiceCallCategory

ServiceCallClassification

ServiceCallClosureCode

ServicecallId

ServicecallMedium

ServiceCallStatus

SLA

Solution

SourceID

Template

Workaround

Workgroup

ServicecallCode1

ServicecallCode2

ServicecallCode3

ServicecallCode4

ServicecallCode5

ServicecallCode6

ServicecallCode7

ServicecallCode8

ServicecallCode9

ServicecallCode10

ServicecallCode21

ServicecallCode22

ServicecallCode23

ServicecallCode24

ServicecallCode25

ServicecallCode26

ServicecallCode27

ServicecallCode28

ServicecallCode29

ServicecallCode30

ServicecallCode31

ServicecallCode32

ServicecallCode33

ServicecallCode34

ServicecallCode35

ServicecallDate1

ServicecallDate2

ServicecallDate3

ServicecallDate4

ServicecallDate5

ServicecallDate6

ServicecallDate7

ServicecallDate8

ServicecallDate9

ServicecallNumber1

ServicecallNumber2

ServicecallNumber3

ServicecallNumber4

ServicecallNumber5

ServicecallNumber6

ServicecallNumber7

ServicecallNumber8

ServicecallNumber9

ServicecallNumber10





SerShorttext1

SerShorttext2

SerShorttext3

SerShorttext4

SerShorttext5

SerShorttext6

SerShorttext7

SerShorttext8

SerShorttext9

SerShorttext10

 

ServicecallText1

ServicecallText2

ServicecallText3

ServicecallText4

ServicecallText5

ServicecallText6

ServicecallText7

ServicecallText8

ServicecallText9

ServicecallText10

ServicecallText11

ServicecallText12

ServicecallText13

ServicecallText14

ServicecallText15

ServicecallText16

ServicecallText17

ServicecallText18

ServicecallText19

ServicecallText20

ServicecallText21

ServicecallText22

ServicecallText23

ServicecallText24

ServicecallText25

Ser4k1

Ser4k2

Ser4k3

Ser4k4

Ser4k5

ServicecallText64kB

 

SerBoolean1

SerBoolean2

SerBoolean3

SerBoolean4

SerBoolean5

SerBoolean6

SerBoolean7

SerBoolean8

SerBoolean9

SerBoolean10

SerBoolean11

SerBoolean12

SerBoolean13

SerBoolean14

SerBoolean15

ScPerson1

ServiceCallCI1

ServiceCallOrganization1

 

Change:

ActualFinish

ActualStart

ChangeAttachments

ChangeCategory

ChangeClassification

ChangeClosureCode

ChangeID

ChangeStatus

ConfigurationItem

Deadline

Description

EarlyFinish

EarlyStart

Folder

FrequentlyAskedQuestionsGroup

Impact

Information

LateFinish

LateStart

Manager

Medium

PlanFinish

PlanStart

Priority

RegistrationDate

Requestor

Service

SLA

SourceID

Template

Workaround

Workgroup

ChangeCode1

ChangeCode2

ChangeCode3

ChangeCode4

ChangeCode5

ChangeCode6

ChangeCode7

ChangeCode8

ChangeCode9

ChangeCode10

ChangeCode21

ChangeCode22

ChangeCode23

ChangeCode24

ChangeCode25

ChangeCode26

ChangeCode27

ChangeCode28

ChangeCode29

ChangeCode30

ChangeDate1

ChangeDate2

ChangeDate3

ChangeDate4

ChangeDate5

ChangeDate6

ChangeDate7

ChangeDate8

ChangeDate9

ChangeDate10

ChangeNumber1

ChangeNumber2

ChangeNumber3

ChangeNumber4

ChangeNumber5

ChangeNumber6

ChangeNumber7

ChangeNumber8

ChangeNumber9

ChangeNumber10

 

 

 

 

ChaShorttext1

ChaShorttext2

ChaShorttext3

ChaShorttext4

ChaShorttext5

ChaShorttext6

ChaShorttext7

ChaShorttext8

ChaShorttext9

ChaShorttext10

ChangeText1

ChangeText2

ChangeText3

ChangeText4

ChangeText5

ChangeText6

ChangeText7

ChangeText8

ChangeText9

ChangeText10

ChangeText11

ChangeText12

ChangeText13

ChangeText14

ChangeText15

ChangeText16

ChangeText17

ChangeText18

ChangeText19

ChangeText20

ChangeText21

ChangeText22

ChangeText23

ChangeText24

ChangeText25

Cha4k1

Cha4k2

Cha4k3

Cha4k4

Cha4k5

ChangeText64kB

 

ChaBoolean1

ChaBoolean2

ChaBoolean3

ChaBoolean4

ChaBoolean5

ChaBoolean6

ChaBoolean7

ChaBoolean8

ChaBoolean9

ChaBoolean10

ChaBoolean11

ChaBoolean12

ChaBoolean13

ChaBoolean14

ChaBoolean15

ChangeCI1

ChangeOrg1

ChangePerson1

ChangeService1

 

Workorder:

ActualDuration

ActualFinish

ActualStart

Deadline

Description

EarlyFinish

EarlyStart

Folder

HistoryLine

Impact

Information

LateFinish

LateStart

MaximumDuration

Medium

PlanDuration

PlanFinish

PlannedCost

PlanStart

Priority

RegistrationDate

Requestor

Service

SLA

SourceID

Template

Workgroup

WorkorderCategory

WorkorderClosureCode

WorkorderId

WorkorderStatus

WorkorderCode1

WorkorderCode2

WorkorderCode3

WorkorderCode4

WorkorderCode5

WorkorderCode6

WorkorderCode7

WorkorderCode8

WorkorderCode9

WorkorderCode10

Workordercode11

Workordercode12

Workordercode13

Workordercode14

Workordercode15

Workordercode16

Workordercode17

Workordercode18

Workordercode19

Workordercode20

WorkorderDate1

WorkorderDate2

WorkorderDate3

WorkorderDate4

WorkorderDate5

WorkorderDate6

WorkorderDate7

WorkorderDate8

WorkorderDate9

WorkorderDate10

WorkorderNumber1

WorkorderNumber2

WorkorderNumber3

WorkorderNumber4

WorkorderNumber5

WorkorderNumber6

WorkorderNumber7

WorkorderNumber8

WorkorderNumber9

WorkorderNumber10





WorShorttext1

WorShorttext2

WorShorttext3

WorShorttext4

WorShorttext5

WorShorttext6

WorShorttext7

WorShorttext8

WorShorttext9

WorShorttext10

WorkorderText1

WorkorderText2

WorkorderText3

WorkorderText4

WorkorderText5

WorkorderText6

WorkorderText7

WorkorderText8

WorkorderText9

WorkorderText10

WorkorderText11

WorkorderText12

WorkorderText13

WorkorderText14

WorkorderText15

WorkorderText16

WorkorderText17

WorkorderText18

WorkorderText19

WorkorderText20

WorkorderText21

WorkorderText22

WorkorderText23

WorkorderText24

WorkorderText25

Wor4k1

Wor4k2

Wor4k3

Wor4k4

Wor4k5

WorkorderText64kB

 

WorBoolean1

WorBoolean2

WorBoolean3

WorBoolean4

WorBoolean5

WorBoolean6

WorBoolean7

WorBoolean8

WorBoolean9

WorBoolean10

WorBoolean11

WorBoolean12

WorBoolean13

WorBoolean14

WorBoolean15

 

WorkorderCI1

WorkorderOrganization1

WorkorderPerson1