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Fields to map

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The list below shows the fields that are available for mapping in the OmniTracker Adapter. For the different type of fields, please keep the following rules in mind:

Field Type

Mapping rules

Date

Use Form Fields of the type Date or Date & Time. Offsets are not supported.

Reference Fields

In reference fields you can use the value or the database OID.

Text

Use Free Text or Text, Number, List or Date fields. Make sure that the text written to ServiceDesk doesn't exceed the maximum length. If that happens, the value is not written and this may block the creation of the entity in OmniTracker

Number

Use free text or Number Form Fields.

Boolean

Use the Radio Button (Yes/No) field or free text (1 = true, 0 = false)

 

Incident

Description

ObservationCI

Source

Title

 

 

 

 

Rfc:

Description

Reporting Person

Title