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Filtered SD4.5 Parameter

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When 'Filtered SD4.5 Parameter' is selected, 2 additional drop down lists will show, allowing you to type the name of the SM7 list and what cache time you want to select.

By default ServiceDesk 4.5 doesn't support Web Services. Therefore, SSP 7 is shipped with a Java application that provides web services to SSP 7 and converts those in WEB-API calls towards ServiceDesk. The objects provided by the SD4.5 web service can't be extended without programming and are limited to the following:

General Codes/Entities

ServiceCall Codes

Change Codes

WorkOrder Codes

ConfigurationItem

Folder

Workgroup

Person

Impact

Priority

Location

FrequentlyAskedQuestionsGroup

Medium

Service

SLA

ServiceCallCategory

ServiceCallClassification

ServiceCallClosureCode

ServiceCallCI

ServiceCallStatus

ServicecallCode1

ServicecallCode2

ServicecallCode3

ServicecallCode4

ServicecallCode5

ServicecallCode6

ServicecallCode7

ServicecallCode8

ServicecallCode9

ServicecallCode10

ServicecallCode21

ServicecallCode22

ServicecallCode23

ServicecallCode24

ServicecallCode25

ServicecallCode26

ServicecallCode27

ServicecallCode28

ServicecallCode29

ServicecallCode30

ServicecallCode31

ServicecallCode32

ServicecallCode33

ServicecallCode34

ServicecallCode35

ServicecallMedium

ChangeCategory

ChangeClassification

ChangeClosureCode

ChangeCode1

ChangeCode10

ChangeCode2

ChangeCode21

ChangeCode22

ChangeCode23

ChangeCode24

ChangeCode25

ChangeCode26

ChangeCode27

ChangeCode28

ChangeCode29

ChangeCode3

ChangeCode30

ChangeCode4

ChangeCode5

ChangeCode6

ChangeCode7

ChangeCode8

ChangeCode9

ChangeStatus

WorkorderClosureCode

WorkorderStatus

WorkorderClassification

WorkorderCode1

WorkorderCode10

WorkorderCode11

WorkorderCode12

WorkorderCode13

WorkorderCode14

WorkorderCode15

WorkorderCode16

WorkorderCode17

WorkorderCode18

WorkorderCode19

WorkorderCode2

WorkorderCode20

WorkorderCode3

WorkorderCode4

WorkorderCode5

WorkorderCode6

WorkorderCode7

WorkorderCode8

WorkorderCode9

WorkorderCategory

 

Please note that all field names are case sensitive.

 

Use the SAVE button to save the changes and remain on this screen, or use the OK button to save your changes and return to the Overview screen, or use the CANCEL button to discard any changes.