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HP Service Desk Adapter

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This topic will explain with more technical details how the SD45 (HP OpenView ServiceDesk) adapter can be customized to be better used within SSP 7. For all the changes described in this topic, the following actions need to be executed:

Open a database connection to the SSP 7 user.
Open the table SSP 7.SDFields. Please note that if you use Oracle to put " around the table name like this: "SDFields".