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Layout : General Settings

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This page allows you to build your Overview layout.

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Use as request fields : If checked, the 'standard' way of showing the fields from the original request is replaced by this layout
Name : enter the name of the layout
Rows : build the layout in different rows.

 

When building a row, the following elements are needed:

Type : select either:

 - Manual: show any value, conditionally if wanted, or create a section

 - General: enter the current date, details of the requestor/requested for, the TicketId or the Form name

 - Form field: show any form field

 - External app field: show any field from an external app (like Ticketing)