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Mailbox reader

-Added the fields “Server name” and “Read folder” to the ticket
-You can now specify that process that needs to be started when a message for a ticket is received via mail (instead of the default add message action)
-You can now specify that process that needs to be started when an action for a task is received via mail (instead of the default action)

Content management module

We now have a brand-new module which can be used to generate MS Word files and PDF files. You can create a MS Word file and include keywords. You can also create snippets (default pieces of text) which can also include keywords. When you have this module in your license, you get a new process step type: MS Word adapter. Using a step of that type you can specify the previously uploaded MS Word file, map all the keywords to the desired values / snippets and have the MS Word file generated for you. You can also save it as PDF. Please contact us if you are interested in this module.