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Overview

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Tasks are used to make SSP 7 execute certain activities on regular timeframes. Tasks are used for a variety of functions:

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1.Send Emails. Email that SSP 7 needs to send out, are collected in the SSP 7 database and send in batch on regular timeframes. This tasks checks in the database which emails need to be sent and processes these.
2.Update Datastore parameters. All parameters in the Data Store are cached in the SSP 7 database. Also values from external sources have a local copy. This task refreshes the data in the SSP 7 cache every time it is executed. It is advised to schedule this task on times with limited user loads.
3.Import My Items. The MyItems database is refreshed with external source data.
4.Check Wait Steps. Wait steps put a process in sleep mode, until the condition set in the wait step becomes true. This task will trigger the condition checks of the wait steps.
5.Create Reminders. Process steps that have a deadline configured, will also get reminders sent out. The task generates email messages for the steps that need reminders.
6.Synchronize Persons. This task triggers the synchronize query and will load the persons from the external database into SSP 7. It is advised to schedule this task on times with limited user loads.
7.Synchronize Person data from SD45/SM7. Where the previous task only loads the basic user information from the source with persons, this task will load all custom user fields for each person. Be aware that ALL custom person fields will be refreshed for ALL persons in the database, including LDAP and datastore fields. That can make this task take a reasonable amount of time to complete and use a lot of resources.
8.WorkFlow reporting. Processes that have reporting steps defined will be checked when this task is executed.
9.Retry external calls. This task is used to retry the creation or update of external adapter entities. This task should only be used when the retry count is set in the adapter settings.
10.Refresh granular ticket access cache. For performance reasons the granular ticket access information is being cached by the SSP7 application. This task should be scheduled when granular ticket access is used.
11.Submit auto-forms. In case auto-forms are defined, this task makes sure these forms are submitted on the scheduled times.
12.Auto Import Datastore Parameters. Automatically import the datastore parameters
13.Cleanup custom viewstate. Cleanup the custom view state which is stored in the database
14.Maintain indexes. Maintain the database indexes if it is not configured in a maintanence plan on database level
15.Generate automated reports. Generate the automated reports and email them
16.Import Items. Import the new items which are configured
17.Process the service trigger instances in service catalog.
18.Process workflow queue. Import the workflow processes
19.Read mailbox. Read the mailbox which is configured and create the tickets
20.Refresh Dashboard Reports. Refresh all dashboard reporting pages with the new data
21.Reload Datastore Parameters. Reload all datastore parameters as they are configured for each parameter
22.Reporting dashboard Matrices. Update the matrices used by the dashboard reporting application
23.Scrub Items. Go over all items as defined in the scrubs
24.Submit auto-forms. Submit the auto-forms which have passed its due date
25.Submit Delayed Forms. Submit the forms which have passed its due date