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Decision Point

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A Decision Point allows you to define alternate workflow paths within a process.  

A Decision Point serves only as a switch and therefore no emails or Actors are defined.

This following diagram is an example of a decision point within a workflow path.



This process has the following steps:

- Notification 1:  An email sent to the Requester ( for example).  This step only sends out the email to the Actor, and requires no interaction from the Actor. This step is then closed and the process continues to step 2.

- Approval 1:  This step requires an approval ( I accept / I decline ) from the Actor.  If the approval is declined, required comments are added and the ticket is closed and a decline email is sent to the Requester. If an approval is received, the process continues to step 3.

- Notification 2:  An email is sent to the Actor with the appropriate notification information and the process continues to the next step.

- Decision Point 1:  This step will define if the process proceeds to Approval 2a or Approval 2b. Regardless of the determined path, the process will continue to the next step, Notification 3.

- Notification 3: This is the final notification after which the process is completed and the ticket is closed.


A Decision Step is added by clicking on addstepin the Edit Steps tab of a process and defining the step type as a Decision step.

The following sections describes the creation of Decision Steps.