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Workflow is in the heart of the SSP7 system and it connects the phase of Request, Approve and Fulfill. SSP7 comes with a build-in workflow engine that support any business process. It allows administrators to easily define a step by step process, with a wide range of process steps like approval, decision points, external connectors and e-mail notifications.

A process step is first of all defined by its name, deadline and the Actor involved in this step.
Some example of available steps:

-Action Step : an email is sent and a form is required to be filled in to continue
-Notification Step : an email is sent, but no further action is required from the addressee
-Approval Step : en email is sent and the system is awaiting a decision from the addressee in order to continue


To be able to build complex processes, also the following types of steps are supported:

-Decision Point: Using a Decision Point, you can define what the next step is in a process. The different Paths are created by Rules, called ‘Rows’ in SSP7. You can create rules based on any field of the original form and any form from previous steps. With the common Operators ( =, >, =>, >, =>, !=) we believe you have the freedom to guide the ticket in any way that you want.
-HPSM7 Connector: this step triggers the adaptor to SM7 from HP. When a process is in this step it can simply send information to SM7, but it can also wait for a response back from SM7 in order to continue
-cXML step : using cXML technology, SSP7 communicates with an external ordering system, like AT&T, Dell, …
-More connectors can easily be added, also for your products.

For mobile users SSP7 also supports mobile browsers with an user interface specifically designed for smart phones. The mobile pages support all workflow steps and some Request Form and Web Store features.