In case an issue is encountered that can't be resolved with the help of the manuals available, an issue can be reported with SMT-X support. The mail address is email@example.com.
For fast issue resolution the following information should be provided for new cases:
|o||Screenshots that show the occurring issue, including URL information|
|o||Include as many screenshots as possible to clarify the issue. Merge them with supporting texts in a Word document|
|o||Log files from all applications (Common, Forms, WebStore and Workflow). More information on log file can be found here.|
|o||In case the issue is occurring with the Scheduler application, please include the logging of the scheduler as well.|
|o||In case the issue is occurring with an external adapter, please also provide logging from the adapter|
Please also consult http://wiki.smt-x.com for some tips and help, and resolve most common issues.