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Ticketing

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Export of views and search results

 

Each view and each search result can be exported to excel.

 

 

Several small bug fixes and enhancements

-All ticketing fields can be displayed in the ticketing views.
-Logging is available for all custom fields.
-When assigning a task to an external groups, the screenshots can be added as attachment in the email.
-Multiple attachment links in emails issue is resolved
-Update ticket step is now also doing update of the task.
-An option to delete a task has been added.
-Navigation footer of SSP added to ticketing module.
-Option added to display solution field always read only.
-Avoid deletion of task templates used for ticketing.