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In order to create a view with SAP tickets, the view should be based on a SAP datastore parameter. The parameter retrieves tickets from the SAP web service. Define an additional datastore parameter of the type filtered list and use the SAP parameter as source:


Then go to the Fields tab and define the filtering condition like below:


Use the variables $account_id$, $person_id$, $person_firstname$, $person_lastname$, $person_email$, $person_uid$, $language_id$, $person_[ExtraFieldName]$ to filter on user data. This is necessary to be able to only show tickets for the currently logged on user. For example: