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Views : General Settings

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The General Settings section contains the following options:

ViewGeneral

ViewGeneral2

XML File : Use the browse button to browse for a XML file that contains a view definition.  This button will open the standard Browse window to locate the file, either on the PC or on the network. When the file is selected from the popup window, the full path will appear in the text box.  Use theclip0053button to upload and use this XML file.
Download : Use theclip0054button to download the current view settings into an XML file. This XML file can be edited or used to import the view in another environment.
Live on application: When this box is checked, the Topic will be shown to the Users of SSP 7.  If the checkbox 'Live on Application' is not checked, it will not be shown to any Role, regardless of the Role settings.
Open detail in new window : Select this option to open detail form in a new browser window.
Expand on dashboard:  Show Result on Dashboard in an expandable format.
Always open on Dashboard: the view will always be expanded on the Dashboard
Hide when count is 0: the view will only appear if there are tickets to show in the view
Allow users to hide columns: when this option is selected, the users can hide/unhide any columns in the view
Disable fix for SQL parameter bug: only use it if certain of this option
The display width of the view can be set for normal view and for full screen in pixels.
Display type: depending on ticket status, the options are Completed, Denied, Drafts, Open, Starred and Todo
Details URL:  Provide the details view from either defined Internal or external source. This contains the URL that will be used to go to the detail of 1 record inside the view. This URL can contain placeholders for data inside the record. The format of the placeholder is “$ColName$” (without quotes) where ColName is the name of the source column
Connection type:
oInternal: running in the SSP database using SSP’s connectionstring
oSQL Server: external SQL DB, for which a connection string needs to be provided
oOracle: external Oracle DB, for which a connection string needs to be provided
oDatastore: Source is a datastore parameter, no query or connection string is required
oTickets: Tickets within the ssp system on which filters can be defined within the query box
Query:  The query used to retrieve data from the connected database
oQuery: For internal, SQL and Oracle connections, the query must be entered. You can use placeholders in the query:
o$orderby$ will be replaced by the generated order by clause
o$account_id$
o$person_id$
o$person_firstname$
o$person_lastname$
o$person_email$
operson_uid$
o$language_id$ current selected language
o$person_ExtraFieldName$ where “ExtraFieldName” is the name of the person custom field (SSP fieldname) as defined in Admin – Adapters – User Data
Current Icon: If an icon is uploaded before, it is shown here. This icon is used on the top left hand side of the Dashboard, next to the Welcome-text. Use the delete button ( delete ) to remove the existing thumbnail.
Upload New Icon: Use the browse button to browse for a new icon. This button will open the standard Browse window to locate the file, either on the PC or on the network, using mapped drives. alert_1818 Please ensure the new Icon has these measures: width: 58 - Height: 49. When the file is selected from the popup window, the full path will appear in the text box. Use theclip0053button to upload and use this new Icon. Browsing for the file will not succeed, it is required to click theclip0053button to transfer the file to the server and to be used on the Dashboard. Due to caching, it is possible that the new icon is not shown immediately.
Name English : Enter the Title for the Topic in all installed languages. This text appears on the Dashboard in the section header.

 

Use the clip0020button to save the changes and remain on this screen, or use the OK button to save your changes and return to the Overview screen, or use the clip0022button to discard any changes.