Inbound email can be used to process emails sent to a specific mailbox that is read by SSP 7. Emails received in this mailbox may result in 1 of the following actions:
|•||The content of the email body is added as a message to an existing ticket|
|•||The content of the email body is added as a text update to an existing task|
|•||The content of the email body is set as the solution of an existing task|
The first 2 options can be used without using Tasks in the ticketing module. The last 2 can only be used in combination with Tasks in the Ticketing module.